PRESS RELEASE

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COVID 19 Pandemic Phased Reopening of the Attorney General’s Chambers Land Registry

In line with Phase 1B of the Turks and Caicos Islands Phased Reopening Program and in accordance with the directives issued by Her Excellency the Deputy Governor on Thursday 7th May 2020 under Regulation 6(1) of the Emergency Powers (COVID 19)(No.4)(Amendment) Regulations 2020, the Land Registry will re-open on Monday, May 11, 2020. The Land Registry is committed to prioritizing the health and safety of its customers and staff. The following Covid 19 operating procedures will be implemented until further notice:

1) Crowd control
Owing to the limited space in the Land Registry’s public reception area and arising from the requirement to follow social and physical distancing restrictions, only one (1) customer will be allowed in the reception area at any time.  Queues will be managed by staff and lines have been drawn on the ground to indicate the 6 feet apart distance required under the Emergency Powers Regulations.  The cooperation of the public is requested and appreciated.

2) Attire
Members of the public accessing the Land Registry are required to wear a mask/face covering in accordance with the Emergency Powers Regulations and will also be required to sanitize their hands before entering the Land Registry.  Customers will not be able to access service without complying with these requirements.

3) Document drop-off and collection
A document drop-off and collection protocol will be utilized for ALL applications as follows:-

i) For drop-off service customers will be asked to send scanned images of the documents/applications prior to lodgment to facilitate the creation of payment vouchers. Vouchers will be prepared by the Land Registry Staff and sent to the customer via email. Customers will be required to make all payments prior to lodgment and provide a copy of the paid receipt with the documents that are being lodged.
ii) All documents must be submitted in a sealed envelope.

iii) A numbering system will be implemented to manage priority. Customers will be given a label/sticker to be affixed to the packages being dropped-off. The label will bear the package number and the date.
 
iv) Drop-off will be designated to Mondays, Wednesdays and Fridays during the hours of 9:00 a.m. and 12:30 p.m.

v) Collection of documents will be designated to Tuesdays and Thursdays. Customers will be notified by way of telephone call and/or email whenever documents are ready to be collected. An appointment will be scheduled for the collection of documents.

4) Customers will be required to request certified copy registers and instruments via email and are being asked to continue to use online payment services, where possible. Certified copies will be provided in soft and hard copies. Soft copies will be provided upon completion and hard copies are to be collected on the designated collection days.

5) Face-to-Face meetings will be suspended. All meetings will be done via telephone or through virtual meeting platforms e.g. Skype Business, Microsoft Teams and Zoom.

The Land Registry Team thanks you in advance for your compliance, as we all work together to promote health and safety during this pandemic.
 
For further information or inquiries please contact us via telephone or email, or visit our website.

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